Privacy Policy

Last Updated: [3 Feb 2026]

1. Introduction

Welcome to Dime. Dime is a digital healthcare platform that enables patients to book licensed medical professionals for online consultations via video or audio calls.

We are committed to protecting your privacy and safeguarding your personal and health-related information.

By using Dime, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Profile photo (if provided)
• Address (if provided)

B. Health & Medical Information

• Symptoms and medical history
• Consultation notes
• Prescriptions
• Uploaded medical reports
• Diagnosis details
• Treatment plans
• Recorded video/audio consultation sessions

C. Payment Information

Payments are processed through secure third-party payment gateways. We do not store debit/credit card details on our servers.

• Card details
• Billing information
• Transaction data

D. Technical & Usage Information

• Device type
• Operating system
• IP address
• App usage data
• Crash reports
• Log data

3. Recording of Consultations

Video and/or audio consultations may be recorded for medical documentation, legal compliance, quality assurance, dispute resolution, and patient safety. Recordings are stored securely and accessed only by authorized personnel.

4. How We Use Your Information

• Provide medical consultation services
• Facilitate appointment booking
• Process payments
• Maintain medical records
• Improve app functionality
• Ensure patient safety
• Comply with legal obligations
• Prevent fraud and abuse

5. Legal Basis for Processing

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests

6. Data Sharing

We may share your data with licensed medical professionals, payment processors, cloud hosting providers, IT/analytics services, and regulatory authorities when required by law. We do not sell your personal or medical information.

7. Data Security

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage
• Access control restrictions
• Regular security monitoring

However, no digital system is 100% secure.

8. Data Retention

Medical records are retained as required by healthcare laws. Consultation recordings and account data are retained as necessary for legal and compliance purposes.

9. International Data Transfers

Your data may be transferred and stored outside your country. We ensure appropriate safeguards are in place.

10. Your Rights

You may have the right to access, correct, delete, withdraw consent, request a copy of your data, or restrict processing.

To exercise these rights, contact us at: support@dime.com

11. Account Deletion

You may delete your account via the in-app feature or by contacting support@dime.com. Certain records may be retained as required by healthcare regulations.

12. Children's Privacy

Dime services are not intended for children under the age required by applicable law in their jurisdiction.

13. Third-Party Services

Dime may integrate with payment gateways, cloud storage providers, and analytics tools. These services have their own privacy policies.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

15. Contact Us

Email: support@dime.com

Website: https://dime.nanba.org